Refund policy
How to order
◆We accept requests online 24 hours a day.
◆Select the color and size of the item you wish to purchase and press the "Add to Cart" button.
◆Please check the products and amounts in your cart and press the "Payment" button.
◆When paying with ShopPay/GooglePay/PayPal, you can use Express Checkout. You can also use Apple Pay in Safari on your Mac.
◆Enter the necessary information such as your name, address, telephone number, email address, etc., and then press the "Proceed to shipping method selection" button. (Our cart is encrypted using SSL.)
◆Shipping charges will be added depending on the destination (in Japan and overseas), so please confirm this and press the "Proceed to Payment" button.
◆If paying by credit card, please enter your card information and press the "Pay Now" button. If you use other payment methods, please press the "Complete Order" button. If you use PayPal or Paidy, you will be redirected to the respective payment screen.
Payment method
◆Cash on delivery
After confirming your order, it will be shipped via Sagawa Express e-collect cash on delivery service. When the product arrives, please pay the product price, shipping fee, and cash on delivery fee according to the purchase amount to the delivery person.
Please note that the cash on delivery fee will not be displayed on the cart screen when placing your order.
*Cash on delivery fee (tax included)
10,000 yen or less...330 yen (300 yen excluding tax)
30,000 yen or less...440 yen (400 yen excluding tax)
100,000 yen or less...660 yen (600 yen excluding tax)
300,000 yen or less...1,100 yen (1,000 yen excluding tax)
500,000 yen or less...2,200 yen (2,000 yen excluding tax)
*You can choose to pay by cash, credit card, or debit card after receiving the product.
◆Bank transfer
Please transfer the amount within 3 business days from the date of order.
Please note that you are responsible for paying the transfer fees yourself.
◆Credit card payment
VISA / Mastercard / American Express / JCB
◆Cashless payment
Apple Pay / Google Pay / Shop Pay
◆Online payment
PayPal/Paidy
*As a general rule, cash on delivery fees and bank transfer fees are to be paid by the customer.
About shipping
◆Credit card payment / cashless payment / online payment / cash on delivery
Your order will be shipped by Sagawa Express within 3 business days from the date of your order.
◆Bank transfer
After payment is confirmed, the item will be shipped by Sagawa Express within 3 business days.
About shipping charges
Shipping within Japan is free of charge.
For sale items, additional shipping charges will be applied.
*For some remote island areas, we may provide separate information.
About returns and exchanges
We do not accept returns or exchanges due to customer convenience, except for defective items.
Please check the contents as soon as possible after receiving the product.
In the unlikely event that you receive a defective or incorrectly delivered item, please contact us by email or phone within 3 days of receiving the item.
We will respond depending on the situation, such as shipping a replacement product.
Please note that shipping costs associated with defective products and incorrect deliveries will be covered by our store.
About the sale
Sale items are available in limited quantities and may be sold out.
Additionally, we cannot accept returns or exchanges on sale items.
Thank you for your understanding.
Regarding purchases and shipping from outside Japan
Prices shown in currencies other than Japanese yen do not include the 10% Japanese tax. When you proceed to the purchase screen and enter your shipping address, the price of the item will be confirmed with tax deducted. At the same time, the total amount including shipping charges depending on the weight and size of the item will be displayed. Select your payment method and complete your purchase.
We will ship your order via DHL within 3 business days on weekdays from the date of your order. Please note that in some areas, items will be shipped by EMS or FedEx.Contact information
boutiqueW online shop
OSAKI SQUARE BLD 1F, 5-39-3 Jingumae, Shibuya-ku, Tokyo 150-0001
Inquiry email address:info@boutiquew.com