Shipping policy
Payment method
◆Cash on delivery
After confirming your order, we will send it to you via Sagawa Express e-collect cash on delivery service. When the product arrives, please pay the product price, shipping fee, and cash on delivery fee according to the purchase amount directly to the delivery person.
Please note that the cash on delivery fee will not be displayed on the cart screen when placing your order.
After confirming your order here, we will send you the amount including cash on delivery fee.
We will contact you via "Order Confirmation Email".
*Cash on delivery fees are as follows.
Cash on delivery amount (excluding consumption tax)...Cash on delivery fee (tax included)
10,000 yen or less...330 yen (300 yen excluding tax)
30,000 yen or less...440 yen (400 yen excluding tax)
100,000 yen or less...660 yen (600 yen excluding tax)
300,000 yen or less...1,100 yen (1,000 yen excluding tax)
500,000 yen or less...2,200 yen (2,000 yen excluding tax)
*You can choose to pay by cash, credit card, or debit card after receiving the product.
◆Bank transfer
Please transfer the amount within 3 business days after applying for purchase.
Please note that you are responsible for paying the transfer fees yourself.
◆Credit card payment
VISA / Mastercard / American Express / JCB
◆Cashless payment
Apple Pay / Google Pay / Shop Pay
◆Online payment
PayPal/Paidy
*As a general rule, cash on delivery fees and bank transfer fees are to be paid by the customer.
About shipping
◆Credit card / cashless / online payment / cash on delivery
We will ship the item within 3 business days from the date of order via Sagawa Express.
◆Bank transfer
After confirming your payment, we will ship the item within 3 days via Sagawa Express.
About shipping charges
Shipping charges are based on Sagawa Express region.
Free shipping is available except during sale periods.
Hokkaido: 990 yen
Aomori prefecture, Iwate prefecture, Akita prefecture: 770 yen
Miyagi prefecture, Yamagata prefecture, Fukushima prefecture: 715 yen
Ibaraki prefecture, Tochigi prefecture, Gunma prefecture, Saitama prefecture
Chiba prefecture, Tokyo, Kanagawa prefecture, Yamanashi prefecture: 660 yen
Niigata prefecture, Toyama prefecture, Ishikawa prefecture, Fukui prefecture, Nagano prefecture: 715 yen
Gifu prefecture, Shizuoka prefecture, Aichi prefecture, Mie prefecture: 715 yen
Shiga prefecture, Kyoto prefecture, Osaka prefecture, Hyogo prefecture, Nara prefecture, Wakayama prefecture: 770 yen
Tottori prefecture, Shimane prefecture, Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture: 880 yen
Tokushima prefecture, Kagawa prefecture, Ehime prefecture, Kochi prefecture: 880 yen
Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Kumamoto prefecture, Oita prefecture, Miyazaki prefecture, Kagoshima prefecture: 990 yen
Okinawa prefecture: 2860 yen
*For some remote island areas, we will contact you separately.
About returns and exchanges
Returns are not allowed, except for defective items.
Please check the contents as soon as you receive the product.
To return a product, please contact us by email or phone within 3 days of receiving the product. We will contact you to discuss shipping a replacement item.
Shipping costs for defective or incorrect items will be covered by our company.
About the sale
Sale items are in limited quantity, so
It may be sold out.
Additionally, we cannot accept returns or exchanges on sale items.
Thank you for your understanding.
Regarding purchases and shipping from outside Japan
The displayed price includes 10% Japanese tax. When you proceed to the purchase screen and enter the shipping address, tax will be deducted from the product price as a tax-free portion. At the same time, the total amount including shipping charges depending on the area and weight will be displayed. Select your payment method and complete your purchase.
We will ship your order via DHL within 3 business days on weekdays from the date of your order. In some areas, items will be shipped by EMS or FedEx.About customs duties and import taxes
When shipping internationally, customs duties, import taxes, and other fees may be charged depending on the destination country or region.
These charges are not included in the product price or shipping charges and are the responsibility of the customer. Since customs duties and other charges are determined by the customs office of the destination country or region, we are unable to advise you of the amount in advance.
For more information, please contact the customs office or relevant authorities at the delivery destination.